In 2015, we worked closely with our clients to set a new benchmark in tenant communication, engagement and customer service. We present our achievements, milestones, and results after another big year at Equiem.VIEW OUR 2015 YEAR IN REVIEW
Equiem’s Community Managers are in your building and at your service; going above and beyond to delight your tenants every day with a tailored engagement program of events, activations, campaigns and communications.
Take your concierge service delivery to the next level
An Equiem Community Manager creates meaningful relationships with building occupants across both the office and retail tenant base.
They organise events and activate the community; support and promote local retailers; create content and communicate via the Portal; introduce new services; extract data and valuable tenant feedback and work closely with owners and managers.
An expert activation strategy, customised for your building
Our Onsite framework is tailored for each precinct, with each Community Manager developing a tenant engagement plan and calendar – taking into account key communication and brand messaging, capital works, tenant movements, retailer objectives, time of year and external events.
For each client, the engagement plan aligns with the asset management strategy while simultaneously supporting local retailers and the needs of the tenant community. And that’s why it works.
When you sign on with Equiem, you gain access to a team of experts with experience in bringing buildings to life. We’ve got you covered with teams dedicated to support, account management, content, retail management, building manager liaison, and software development.
We’re the only provider focused on tenant engagement
Your needs are our core product, which we’ve been developing for close to four years. With us you’ll be starting ahead of the curve, benefiting from all the lessons we’ve learned and all the knowledge we've gained.
You’re in good company
We work with some of the most esteemed property funds across Australia and our product is in some of the most prestigious buildings in the country. You’re joining a group of privileged building managers with the right idea.
Our strong vision and unwavering dedication to our customers
We put our customers first and we use their feedback to build a solid product that we are truly passionate about.
Existing resources and a very experienced team
With 50+ years combined experience on just the dev team, we are a group of property industry experts who know how to respond to your needs and pre-empt them.
We’re exposing our product’s API
This means that our product will be even more flexible in the future and new ideas will be easier to integrate and accommodate.
We’re keen to build relationships and collaborate
We're excited to work with any other providers you have established relationships with, as we know it will improve our product in the long run.
We’re not a media company
We provide products and services that increase efficiency, connect tenants and precincts and add measurable value to asset owners via tenant engagement and retention.
We’re going global
And as our customer, you’ll be coming with us – so you can roll out our products to other assets in your overseas portfolio.
It’s tried and tested
Technology builds can be more costly and time consuming than expected. You can relax knowing the Equiem platform is already being used by 20,000 people across Australia.
We’re constantly developing our platform
Even when we’ve completed all the features on our roadmap, we’ll continue to develop more and more useful, functional and ingenious features that will bring your building into the future.
Our service level is flexible
Equiem's skills and capabilities are on hand to ensure your project is successful. Our additional services and onsite teams can be dialled up and down to provide expert support as needed.
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