Engage, connect and communicate with your tenants like never before.

What a year it's been! Check out our favourite moments in our 2015 Annual Report.

In 2015, we worked closely with our clients to set a new benchmark in tenant communication, engagement and customer service. We present our achievements, milestones, and results after another big year at Equiem.

VIEW OUR 2015 YEAR IN REVIEW

OVERVIEW

We provide technology and services that help building managers engage with their tenants and manage day-to-day building operations.

We have three main products: the Equiem Tenant Portal, Equiem Onsite and Equiem Engage.

“[With Equiem] we can now connect directly with all of our building occupants and this allows us to tailor our offering, better service their needs and direct our resources accordingly. We believe this is the future of property management.”

JON LESQUEREUX
HEAD OF COMMERCIAL AND INDUSTRIAL ASSET MANAGEMENT, CFSGAM

TENANT PORTAL

Equiem Tenant Portal: an all-in-one tenant engagement and building management platform

The Equiem Tenant Portal is a digital platform that vastly improves how building managers can engage with tenants, supercharge their retailers, and manage building facilities. 

Manage your building better
Core communications, rental payments, access card and maintenance management, facilities hire, end of trip management and more.
Insights into a thriving ecosystem
Reporting software and access to valuable tenant feedback and data to help guide investment decisions.
A new age of convenience
Breakfast, lunch, dinner, but also snacks, dry cleaning, gifts and drinks. Delivered by the concierge direct to desks for no extra fee.
An activated community
Hyperlocal news content, building activations, a bespoke program of events and ongoing tenant happiness.
VIEW ALL FEATURES AND BENEFITS

“I think this new Portal is BRILLIANT! I don’t know who the masterminds are behind developing these portals but I’m so glad that I’m in a building that is trying to generate interest and community involvement.”

PORTAL USER
80 COLLINS

CONCIERGE REINVENTED

Equiem Onsite: Community cultivators, catalysts and leaders

Equiem’s Community Managers are in your building and at your service; going above and beyond to delight your tenants every day with a tailored engagement program of events, activations, campaigns and communications.

Take your concierge service delivery to the next level

An Equiem Community Manager creates meaningful relationships with building occupants across both the office and retail tenant base.

They organise events and activate the community; support and promote local retailers; create content and communicate via the Portal; introduce new services; extract data and valuable tenant feedback and work closely with owners and managers.

An expert activation strategy, customised for your building
 

Our Onsite framework is tailored for each precinct, with each Community Manager developing a tenant engagement plan and calendar – taking into account key communication and brand messaging, capital works, tenant movements, retailer objectives, time of year and external events.

For each client, the engagement plan aligns with the asset management strategy while simultaneously supporting local retailers and the needs of the tenant community. And that’s why it works.

Here's our Onsite team at Rialto (Melbourne) in action:

EXPERT STRATEGY

Equiem Engage: Expert services and resources to ensure your community thrives

When you sign on with Equiem, you gain access to a team of experts with experience in bringing buildings to life. We’ve got you covered with teams dedicated to support, account management, content, retail management, building manager liaison, and software development.

Retailer strategy
Hyperlocal content creation
Localised retail onboarding and management
Exclusive deals
Customised events calendar
Equiem hardware printer
Marketing materials
Competitions and campaigns

WhY EQUIEM?

The Equiem point of difference

We’re the only provider focused on tenant engagement

Your needs are our core product, which we’ve been developing for close to four years. With us you’ll be starting ahead of the curve, benefiting from all the lessons we’ve learned and all the knowledge we've gained.

You’re in good company

We work with some of the most esteemed property funds across Australia and our product is in some of the most prestigious buildings in the country. You’re joining a group of privileged building managers with the right idea.

Our strong vision and unwavering dedication to our customers
 

We put our customers first and we use their feedback to build a solid product that we are truly passionate about.

Existing resources and a very experienced team

With 50+ years combined experience on just the dev team, we are a group of property industry experts who know how to respond to your needs and pre-empt them.

We’re exposing our product’s API

This means that our product will be even more flexible in the future and new ideas will be easier to integrate and accommodate.

We’re keen to build relationships and collaborate

We're excited to work with any other providers you have established relationships with, as we know it will improve our product in the long run.

We’re not a media company

We provide products and services that increase efficiency, connect tenants and precincts and add measurable value to asset owners via tenant engagement and retention.

We’re going global

And as our customer, you’ll be coming with us – so you can roll out our products to other assets in your overseas portfolio.

It’s tried and tested

Technology builds can be more costly and time consuming than expected. You can relax knowing the Equiem platform is already being used by 20,000 people across Australia.

We’re constantly developing our platform

Even when we’ve completed all the features on our roadmap, we’ll continue to develop more and more useful, functional and ingenious features that will bring your building into the future.

Our service level is flexible

Equiem's skills and capabilities are on hand to ensure your project is successful. Our additional services and onsite teams can be dialled up and down to provide expert support as needed.

CASE STUDY

Rialto: an engaged and vibrant community

Equiem was developed during 2011, for one of Melbourne’s tallest and most prestigious office towers – Rialto. 86,000 SQM of office, 60 office tenants, 18 retailers and a population of 3500, the owners of Rialto had a problem: with the building reaching its 25th birthday, how to stay relevant?

Rialto engaged Equiem to make life more convenient and enjoyable for building occupants; to supercharge retail tenants and foster a better connection between the office workers and retailers; to better understand tenants and their needs; to extract valuable data about building occupants; to drive the retail and service strategy and to improve leasing outcomes.
80%
of Rialto residents use the Portal
20,000
pageviews per month and growing
10,000
coffees sold in 2014
15%+
month on month increase in store revenue

“The Portal has been a tremendous way to increase our brand awareness in some of the biggest corporate buildings in Melbourne. We attract repeat sales online and in store, and the Equiem management of the system is exceptional.”

JAMES MCLOUGHLIN
FOUNDER, GREEN PRESS

Clients

We are excited to be working with Australia’s
leading property owners and managers

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